At Paper Dash, we strive to provide you with top-quality products and exceptional customer service. To ensure a transparent and hassle-free shopping experience, we have established a comprehensive Refund and Cancellation Policy. Please take a moment to familiarize yourself with the terms outlined below before making a purchase.

Order Cancellation

You have the option to cancel your order within 24 hours of placing it. To initiate a cancellation, please contact our customer service team at paperdash2023@gmail.com. We will make every effort to accommodate your request, provided that the order has not already been processed or shipped.

If your cancellation request is received after the 24-hour window or if the order is already in transit, we regret that we won’t be able to cancel the order. In such cases, please refer to our Returns and Refunds Policy for information on returning the products once they are received.

Refund Eligibility

Paper Dash offers refunds for eligible products in accordance with the terms outlined below:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team at paperdash2023@gmail.com within 7 days of receiving the order. We may request supporting documentation, such as photographs, to assess the issue. Once verified, we will provide you with the option of a replacement or a full refund.

• Incorrect Products Received: If you receive products different from what you ordered, please notify us within 7 days of receiving the order. We will arrange for the correct products to be sent to you, or if preferred, provide a full refund.

• Unsatisfactory Products: If you are not completely satisfied with your purchase, you may return the products within 30 days of delivery for a refund. Please refer to our Returns and Refunds Policy for detailed information on the return process.

Return Process

To initiate a return, please follow these steps:

a. Contact our customer service team at paperdash2023@gmail.com to inform us of the reason for the return and to receive a Return Authorization (RA) number.

b. Pack the products securely, including all original packaging and any accessories.

c. Clearly label the package with the RA number provided.

d. Ship the package to the address provided by our customer service team.

e. Once we receive the returned products and verify their condition, we will process the refund.

Refund Processing Time

Refunds will be processed within 7-10 business days after receiving the returned products. The actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Non-Refundable Items

Certain items are non-refundable. These include:

• Products returned without the original packaging or missing accessories.
• Products that show signs of use, damage, or alteration.
• Products returned after the 30-day return period.

Cancelled Orders by Paper Dash

While we strive to fulfill every order, Paper Dash reserves the right to cancel orders for various reasons, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order, we will notify you promptly and provide a full refund.

Changes to Refund and Cancellation Policy

Paper Dash may update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at paperdash2023@gmail.com. Your satisfaction is our priority, and we appreciate your understanding and cooperation. Thank you for choosing Paper Dash.